behavioural research gallery
Efficiency Boosting & Cost Saving>
NHS Business Systems
To drive internal systems and behaviours to improve efficiency, operational performance, customer service and to provide better value.
We used a people-centred, systems thinking approach to change behaviour and help re-design the service around customer demand, flow and waste reduction.
We saved 7,630 hours of staff time, reduced calls by 114,000 annually and saved in excess of £300,000 in admin, paper/printing and overtime costs.